Privacy Policy
Your privacy matters to us. Here's how we handle your information.
Last updated: January 15, 2026
1. Introduction
This Privacy Policy describes how Mobile Plant Hospital, operated by bouncerelayblast.autos ("Company," "we," "us," or "our"), collects, uses, stores, and protects your personal information when you use our website, mobile applications, and plant care services.
By using our services, you consent to the collection and use of your information as described in this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, email address, phone number, and mailing/service address when you book an appointment or create an account.
- Service Information: Details about your plants, home environment, pet ownership, and specific care needs shared during bookings and visits.
- Payment Information: Credit card numbers, billing address, and payment method details processed through our secure payment provider.
- Communications: Messages, emails, and correspondence sent to us through our contact form, email, or phone.
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent on site, referring URLs, and navigation patterns on our website.
- Device Information: IP address, browser type, operating system, and device identifiers.
- Cookies: We use cookies and similar tracking technologies to improve your experience. See Section 6 for details.
2.3 Information from Third Parties
We may receive information from payment processors, analytics providers, and marketing platforms that help us operate and improve our services.
3. How We Use Your Information
We use the information we collect to:
- Schedule and provide our plant care services
- Send appointment confirmations, reminders, and follow-up care reports
- Process payments and manage your account
- Communicate with you about services, promotions, and updates
- Improve our website, services, and customer experience
- Comply with legal obligations and resolve disputes
- Protect against fraudulent or unauthorized activity
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Payment processors, scheduling software, email platforms, and analytics tools that help us deliver our services.
- Our Team: Plant doctors and staff members who need your information to provide scheduled services.
- Legal Requirements: When required by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted through our website
- PCI-DSS compliant payment processing through certified third-party providers
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security audits and vulnerability assessments
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
6. Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and session information
- Analyze website traffic and user behavior through Google Analytics
- Deliver relevant content and improve site performance
You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request your data in a structured, machine-readable format.
- Opt-Out: Unsubscribe from marketing communications at any time via email links or by contacting us.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. Specifically:
- Account information: Retained for the duration of your account plus 2 years after closure.
- Service records and care reports: Retained for 5 years for continuity of care purposes.
- Payment records: Retained for 7 years as required by tax regulations.
- Website analytics data: Retained for 26 months, then anonymized.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete that information.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email to registered users and posted prominently on our website. The "Last updated" date at the top of this policy indicates when it was last revised.
12. Contact Us
For questions, concerns, or requests regarding this Privacy Policy, please contact us:
Mobile Plant Hospital (bouncerelayblast.autos)
Data Protection Contact
Email: [email protected]
Phone: (503) 555-LEAF (5323)
Address: 1247 Green Avenue, Suite 200, Portland, OR 97201